(Read on, but don’t take our word for it….see what our patients have to say: Patient Testimonials)
And they are just plain nice.
> Click here for more about our doctors
OUR CUSTOMER SERVICE
Staff – hired for one main trait – Customer Service
Proof – results of a survey conducted by an independent third party ranked us in the top 1% for the country in customer satisfaction (click here for the certificate)
Phone – never an automated teller, never a menu, always a live person (from 8am to 8pm on most days and we do not shut the phones off during lunch)
Messages – every message returned by the doctor same day as a rule
Emergencies (business hours) – we’ll get you in for a quick appointment today (even if it’s just a pimple that needs to be injected before your big date!)
Emergencies (after hours) – our cell phone number is on the voicemail (not instructions to hang up and call 911)
Appointments – early morning and early evening hours on certain days and for certain procedures
Prescription Refills – always called in “same day” (assuming it is approved)
Your medical records – if another doctor needs them, then we will fax them over in five minutes, if you need them, we will fax them to you in five minutes (we keep your old records forever on our computers, not just for seven years as required, and not in a warehouse where it will take 2 weeks to access them).
Sign-In – one-page back and front, that’s all! (and its available on the web to complete before you come in) (Don’t you hate filling out three pages of forms that don’t leave you enough room to write the information they are asking for…we do, so ours is one page and should take you about one minute to complete).
Lasers – we own most of ours so you can come any day you like (not on our “laser day”) and every patient is evaluated and treated by the doctors themselves.
We are obsessed with staying on time.
OUR ATTENTION TO DETAIL
A clean and modern office: We completely remodeled our office with an interior designer in 2003 and again in 2007
Bathrooms: immaculate (soap and scents from Bath and Body Works)
Sound – satellite radio (no commercials)
Magazine’s – you probably won’t have time to read them, but if you do we carefully select many (Bon Apetit, Elle, Architectural Digest, Smart Money, GQ, Wine Spectator etc…) not last year’s issue of Field and Stream or 10 different golf magazines and nothing else
Exam rooms – immaculate and clean, more magazines and “The Farside” books… (because you will only have time for a few cartoons before the doctor comes in to see you)
A “green office” - we use separate trash cans to recycle our aluminum cans, plastics, office paper, and magazines
The combination of experience and cutting edge care is unique to Minars Dermatology because it is a father and son practice (and now we have added a female perspective: Dr. Lesley Clark-Loeser). We have been providing medical, surgical, cosmetic & laser dermatology in Hollywood since 1976. We currently have eight lasers and provide general and localized ultraviolet therapy. If you have an interesting or difficult case, you may be seen by both doctors, and receive the advantage of an immediate second opinion from a potentially different point of view.